Pankaj Shah

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Why use social media for your business marketing?



Social media marketing is becoming an important marketing strategy for many businesses. We can think of social media marketing is a way to attract and communicate with your existing and new potential customers.

Why use social media for your business marketing

Social media marketing can be used by both small and large organisations. If used correctly social media websites such as Facebook, Twitter, YouTube can help you to generate more qualified leads which you can then convert into sales.

What is social media marketing?

Social media marketing is also known as SMM is one of many online marketing strategies which can be used in your business. The aim of social media marketing is to grow awareness of the types of services or products you sell.

Another goal is to bring brand awareness to ensure that your business builds a reputation within your industry. Social media marketing normally comprises sharing useful content such as articles, videos and images.

The type of content you share does not necessarily have to be a sales pitch, you should aim to share content that is useful and helpful to your potential or existing customers.

If you create content that is useful and helpful then in return you can expect your social media followers to share this content which helps to raise your brand awareness.

How to start your social media marketing?

Before you start to sign up for all the various social networks you should create a social media marketing plan. Below are some of the social media marketing plan elements you should consider:

What are you trying to achieve when using social media?

Depending on your business model you may want to use social media in different ways. In most cases, you are trying to get people to follow you on your business social networks. But you don’t want just anyone following you, your goal is to get as many potential and existing customers following you on your social networks.

Each time you post a new message, this message will be distributed to all the followers on your social networks. When you post a message the content needs to be enticing so that the potential visitor reads your message and shares it with their social friends online.

The social message should also contain some type of call to action, this may require the reader of the message to visit your website and read about your services or products, or even enter a competition.

You should research custom functions such as a Facebook like Gate which requires your visitor to like your Facebook page before they can enter a competition.

Elements such as Facebook likes are key indicators to search engines and can be used to improve your organic search engine results.

You should contact your web designers and integrate social media sharing functions into your website, newsletter and other marketing material where ever possible.

Who is your target audience?

Targeting your audience is very important, if you are selling a product or service which is aimed at business owners then there’s no point in having a young generation of followers following your social media network accounts.

Your first goal if you are an existing business is to get all of your current customers to follow your social media network accounts.

Where is your target audience located?

When starting a social media campaign it is important to understand where your target audience is located. By identifying where your audience is located you can offer tailored content such as a special offer. For example, if you are running a cleaning company based in London and you want to target local customers then it would make sense that your content is based around those locations.

You should also spend some time researching where your target audience hangs out, what I really mean is which social networks do your potential customers use. An easy way to achieve this is by checking out your competitors and see which social networks they are using so you can get a better understanding of where your new customers are hanging out.

What type of content will your target audience find useful?

The type of content that you share on your social networks is very important. The aim of the content should provide useful and helpful information, the goal is not to create a sales pitch but to create content which your customer wants to read or view (video/images) and share with their own social friends. If you wanted to inform your customers by social networks about new products or service which you offer, you can do this in many different ways, you can highlight the advantages of your product or service and also offer a limited discount for anyone who quotes a special discount code when purchasing your product or service.

The aim is to add value to your social content and entice your customer to share this content with their own social friends.

What keyword phrases would like to target?

It is important to target a specific set of keyword phrases that relate directly to the types of products and services you provide. These keywords can be used in your social content but also work hand-in-hand with your organic search listing strategies.

Social networks give you the ability to hashtag (#) your posts, in essence, a hashtag is simply a method of categorising your content that you post on social networks. When you hashtag (categorise) your content it makes it easier for social network users to find your content.

Have you checked out your competitors?

When creating a social network marketing strategy it is a good idea to go and check out what your competitors are doing. I don’t mean you should go and check your competitors and copy what they are doing but you can get a better understanding of how they’re using social networks to drive traffic (potential customers) to a website and generate more sales.

You should always try to be creative and unique so you can distinguish yourself from your competitors. If possible try to create a wide range of content types such as image-based content, video content, audio content (podcasts), written article content, tutorials (how-to content) and competitions.

Consistent branding

social networks such as YouTube, Facebook, Twitter and Pinterest give you the ability to brand your social accounts. You should aim to keep your design, colour scheme and branding consistent throughout all of the different social networks. By keeping consistent branding your customers will find it easier to recognise your business.

Which social networks should I sign up to?

There are many social networks that can be used to promote your business. Below I have listed the most common social networks and giving you a brief description of how to use the social networks within your business social marketing campaign:


Facebook was one of the first social networks created and is still very popular today. Facebook allows a user to create a personal account but also gives businesses a dedicated Facebook page which is where you can start posting business-related social media content.

It is important that you sign up for the correct type of Facebook page as Facebook offers different types of pages depending on the type of business you have. 

You can view DCP's Business Facebook page at the following URL for some ideas:


Twitter is a social network website that allows you to post messages which should be short and concise. The idea is to post social messages which can link to other content such as an article, a product, service or video. Twitter also allows you to upload images and videos directly into your Twitter post.

Twitter uses the hashtag system which allows you to categorise your posts. You can also embed videos directly from your YouTube channel, I often do this when I want to distribute my video tutorials on Twitter.

You can sign up to Twitter by using this link:

You can view DCP's business Twitter page at the following URL:


Pinterest is one of the latest social networks that operate differently from Facebook and Twitter. Pinterest allows you to create boards, you can then pin images to your boards.

You can think of boards as categories on Pinterest. You can pin images by uploading them to Pinterest or you can pin images directly from your website by pasting in a URL where the image is located.

Other users of Pinterest can re-pin your pins which will then be displayed on their boards. I have used Pinterest to showcase different types of design work that I’ve done for my clients.

For example, I created a board that showcases logo designs but also created another separate board that showcases website designs

Like many other social networks, Pinterest also allows you to follow other users. You should take note that when you sign up to Pinterest you need to create a business account.

You can sign up to Pinterest by using this link:

You can view my business Pinterest page at the following URL:


YouTube is a popular video social network. YouTube allows you to upload videos to your own business channel. People visiting YouTube can share, comments or like your video.

You should aim to create helpful and interesting videos which entice people to comment and share. Try to theme your video content around the type of industry your business is established in. I often upload tutorial-based videos to YouTube and then share them on my other social networks.

At DCP we have grown our YouTube channel over the past few years, we now have over 25,000 subscribers.

You can view DCP's YouTube Channel at the following URL for some video content ideas:

You can sign up to YouTube by using the following URL:

Article created by: DCP Website Designers in London

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